835 Paramount Drive Suite 301 Stoney Creek, ON L8J 0B4 (Hamilton Head Office)
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After-Hours or Emergency Claims Service

In the event that you require immediate assistance with a claims matter, call the toll free line: 1.888.218.2346

Please notify the agent that you are reporting a claim
under the ACUMEN Insurance.

Process for After Hours Claims
In the event that a claim is reported via this method, the call centre will triage the level of urgency. The protocol is that all emergency claims are paged out to the closest local Crawford office with a copy to the Client Service Manager and all non-emergency claims are sent to the Control Adjuster for handling on the next business day.