Have a Claim?

We're Here to Help!

If you have questions or concerns regarding a claim, please contact your local office. We are ready to assist you 9:00am-5:00pm from Monday to Friday:

Head Office:
Phone:  905-574-7000 
Fax: (905) 574-8860 

Mississauga Office:
Phone: (905) 282-0900
Fax: (905) 282-0908 

Emergency/After Hours Claims

For an Emergency Claim, call our toll-free line:


Please identify that you are reporting a claim under the Acumen Client. Once you have placed your claim over the phone, the call centre will triage the level of urgency.


Your call will be paged out to the closest local Crawford office with a copy to the Client Service Manager.


All non-emergency claims are sent to the Control Adjuster for handling on the next business day.

Do You Need Some Advice on Filing a Claim?

Our insurance brokers are prepared to assist you in the claims process. Your Acumen broker will use their expertise
and judgement to advise you on how to best proceed with your claim.

Connect with one of our brokers today to learn more.